SHIPPING POLICIES:
FREE SHIPPING!!! At Duratek Supply, we are committed to providing timely and efficient service for all your concrete coating needs. Here’s how our shipping process works:
ORDER PROCESSING:
All orders are processed within 1-2 business days from the time they are placed.
SHIPPING:
- ALL ground shipping is FREE!
- Plan Ahead: Determine the products you’ll need for upcoming jobs several weeks in advance. This allows you to ensure you have the necessary materials and avoid last-minute shortages.
- Order Early: Place your orders with sufficient lead time to accommodate our 1-2 day processing period and the time required for ground shipping. This approach helps you manage your inventory effectively and maximize your profit margins.
- Optimize Inventory: Ordering in advance enables you to maintain the right stock levels, ensuring that you’re always prepared for your projects and can operate smoothly..
- Priority Shipping will be calculated based on total product weight and UPS rates. Priority shipping is not guaranteed to show up on time.
- Priority Shipping must still allow for 1-2 days processing..
- Next-day deliveries are only guaranteed for some addresses, especially certain residential, rural, and suburban locations. Customers seeking next-day delivery are advised to inquire with customer service about its availability.
- Deliveries outside the U.S. are not assured.
- To be considered, claims for shipment shortages must be reported to customer service within 48 hours of receiving the goods.
- Please be aware that shipping to AK, HI, and Puerto Rico may be subject to different shipping methods.
MANAGE SHIPPING ADDRESSES IN ACCOUNT DASHBOARD:
For your convenience, you can save multiple shipping addresses in the "My Addresses" tab in your Account Dashboard. This feature allows you to easily send orders to different job sites or locations without having to re-enter address details each time.
RETURNS POLICIES:
- Please note that we do not accept returns, refunds, or store credit on any coatings liquid product, whether unopened or not. This policy also applies to any manufacturer defects that may be discovered upon opening or use.
- Disposal of Returned Products: If a coatings liquid product is returned, it will be discarded according to proper EPA and OSHA hazardous waste disposal standards and could incure a 10% disposal fee.
- Duratek does not accept returns on electrical components or special order itens, and shipping and handling fees are non-refundable. Return shipping costs are the buyer's responsibility unless the return is due to Duratek's error..
Back Orders and Partial Orders:
Customers will be notified of out-of-stock items, and options include holding the shipment, partial shipment, or modifying the order with comparable in-stock items. Partial shipments may incur additional shipping fees.
Shipping Insurance:
UPS and FedEx small packages automatically include insurance up to $100. Additional insurance is the buyer's responsibility and must be requested on the purchase order. Claims for loss or damage are filed by Duratek unless shipped with a third party on the buyer's account.
Disclaimer and Limitation of Liability:
The information and pricing on the website are current to the best of our knowledge. However, products, including their chemical formulations, hazards, and dilutions, may change. Always refer to product labels, MSDS, manuals, and current literature before use. Duratek Supply disclaims any guarantees or warranties. In case of defects, the exclusive remedy is a replacement product or a refund at Duratek’s option. While efforts are made to ensure low prices, typographical errors may occur. Prices are subject to change without notice.